Support
How to reach us
Every message is read by a person and answered by email. Pick the address that fits so it reaches the right one first.
A price or plan is wrong
Tell us the provider, the plan and what you saw on their site. We check it against the provider's page, fix it, and record the correction openly.
Help using OpenStream
Anything about the site, an address check, an account, price alerts or a deal email. Include the page you were on and what you expected to happen.
Your data
To see, correct or delete anything we hold about you, including an address lookup, an account or an alert. The privacy page says what we collect.
Providers and partnerships
If you are a provider and a price is out of date, or you want to talk about referral arrangements. Ranking is by price alone and is never part of that conversation.
Security
If you have found a weakness in the site, the API or the MCP server, tell us here first. We will acknowledge it and tell you when it is fixed.
Removal requests
For rights holders and anyone who wants content about them taken down. Name the page and what should be removed.
What helps us answer quickly
- The page address you were on, or the plan and provider you were looking at.
- What you saw and what you expected instead.
- For a price, where on the provider's site you saw the different figure.
Developers
Questions about the API, the plan dataset or the MCP server go to support@openstream.com.au too. The dataset, the methodology and the data status are at methodology and status, and the terms that cover all of it are on the terms page.